Dunning

🧾 Dunning Feature – Overview & Capabilities

The Dunning feature in the Wallet platform enables merchants to manage unpaid invoices that are not processed by a factoring provider. This means that merchants retain ownership of the claim and manage the reminder process themselves.

📌 What Is Dunning?

Dunning refers to the process of sending reminders to customers for unpaid invoices. This can include:

• Friendly payment reminders
• Interest-bearing late notices
• Legally compliant final demands

With the Dunning feature, you can automate and customize this process, ensuring:

• Consistent communication with your customers
• Clear escalation rules
• Better control over your receivables

💡 Key Capabilities

Capability	Description
🧩 Flow-based logic	Define multi-stage dunning flows with custom durations, fees, and rules
🌍 Multi-region setup	Create different flows for currencies, countries, or use cases
🏦 No factoring required	Keep the receivable in your own name – dunning is handled directly. Alternatively we offer several processors that provide factoring where the dunning is taken care oft hem.
🔄 Automation	Flows are automatically triggered based on invoice due dates. You can define per flow level how the reminder should be sent.
💬 Custom messaging	Define specific wording per dunning level and language. You can define specific document titles, messages per Dunning Level.
💸 Interest and fees	Add interest rates and fixed dunning fees per flow level