Dunning
🧾 Dunning Feature – Overview & Capabilities
The Dunning feature in the Wallet platform enables merchants to manage unpaid invoices that are not processed by a factoring provider. This means that merchants retain ownership of the claim and manage the reminder process themselves.
📌 What Is Dunning?
Dunning refers to the process of sending reminders to customers for unpaid invoices. This can include:
- Friendly payment reminders
- Interest-bearing late notices
- Legally compliant final demands
With the Dunning feature, you can automate and customize this process, ensuring:
- Consistent communication with your customers
- Clear escalation rules
- Better control over your receivables
💡 Key Capabilities
| Capability | Description |
|---|---|
| 🧩 Flow-based logic | Define multi-stage dunning flows with custom durations, fees, and rules |
| 🌍 Multi-region setup | Create different flows for currencies, countries, or use cases |
| 🏦 No factoring required | Keep the receivable in your own name – dunning is handled directly. Alternatively we offer several processors that provide factoring where the dunning is taken care oft hem. |
| 🔄 Automation | Flows are automatically triggered based on invoice due dates. You can define per flow level how the reminder should be sent. |
| 💬 Custom messaging | Define specific wording per dunning level and language. You can define specific document titles, messages per Dunning Level. |
| 💸 Interest and fees | Add interest rates and fixed dunning fees per flow level |