Activate your account
Welcome to wallee SnapSwap! To ensure a smooth start and the security of your transactions, please observe the following guidelines when completing your application. We review submitted documents carefully to protect your funds.
Start your onboarding here: https://checkout.postfinance.ch/account/select?target=/organization/list
Before you start
- Processing time: expect the total application time to be around 3–8 business days, depending on how quickly questions are answered. Following final approval (all documents submitted, contract signed), you are typically ready for transactions within 2 business days.
- Identity verification: this is done simply by uploading your valid ID card or passport. See Verification Documents for the accepted documents and the steps involved.
- Correct name entry: it is crucial that the first and last names provided in the application exactly match those on your identification documents and in the commercial register entry.
Work through the Onboarding Checklist before you submit. It lists the company details, ownership evidence and webshop requirements we check — preparing them upfront is what keeps the application in the lower half of the 3–8 day range.
Your onboarding process step by step
| Step | What happens | Typical duration |
|---|---|---|
| 1. Complete & submit form | You fill out the online application form completely and submit it. | You decide |
| 2. Initial review & queries | We perform an initial review of your information. If any questions arise, we contact you via email or phone. | Part of the 3–8 days |
| 3. Initiation of identification | After a successful initial review, you and all listed Ultimate Beneficial Owners (UBOs) receive an email with instructions for the online identification. | Depends on all parties |
| 4. Final review | Once all identifications are completed and any additionally requested documents have been received, the final review takes place. | 2 business days |
| 5. Activation of payment methods | After the successful final review, your selected payment methods are activated. You receive an email once the contract has been activated. | 1–2 business days |
Before you accept your first payment
Please make sure a terminal was configured in case you want to accept in-store payments and/or the processor is switched to live mode in case you want to accept e-commerce payments. See Terminal Configuration and Processors.
If changes to essential data (e.g. website URL, personal details) are necessary after submission, the application must be resubmitted and then reviewed and approved by us again for the changes to take effect. Getting these details right the first time therefore saves a full review cycle.