How do I issue a refund using my terminal?

Why issue refunds on the terminal?

There may be situations where you need to refund a transaction that was made on a terminal—for example, if the wrong product was charged or the customer is dissatisfied with the item.

Refunds for terminal transactions can only be processed directly on the physical terminal.
This means the customer must be physically present at the terminal in order to receive a refund.

To process a refund, please follow these steps:

1. Pick up your terminal and open the menu.
2. Select Refund and enter the four-digit password you created when activating the terminal.
   If you no longer know the password, please contact our support team.
3. Enter the amount to be refunded and press the Enter key.
4. Ask the customer to place their payment method on the terminal.