Accept a payment

Take a payment

1. On the idle screen, tap the payment icon (the first icon).
2. Enter the amount. If your terminal configuration has more than one currency (Additional Supported Currencies), you can tap the currency and choose another one from the list. With only one currency, there is no currency choice and the payment is always in your default currency.
3. Tap the green Enter button. To cancel, tap the red X to go back to the idle screen.
4. The terminal shows Present Card with the amount. The customer can now:
   • tap the card or phone (contactless),
   • insert the card (chip), or
   • swipe the card (magstripe).
5. If the card is inserted, the customer enters their PIN.
6. The terminal confirms the payment and returns to the idle screen.

Options on the Present Card screen

• Stop: cancels the payment. The terminal shows Abort, then Stop by Client, and returns to the idle screen.
• Manual Entry: type in the card details yourself: card number, expiry date and security code.
• Follow On: completes an earlier transaction. Enter the transaction reference number when asked.

info

If nobody presents a card for a while, the terminal beeps, shows Client Not Ready and returns to the idle screen.

What the customer may see

Currency choice (DCC)

If Dynamic Currency Conversion is enabled in your terminal configuration and the customer's card uses a different currency, the terminal asks the customer which currency to pay in. If the customer taps Stop on this screen, the payment continues in your currency.

TWINT

If TWINT is one of your connectors, the Present Card screen also shows a QR code. The customer scans it with the TWINT app to pay.

Digital receipt

If the QR Code under After Sales is enabled in your terminal configuration, the terminal shows a QR code after the payment. The customer scans it to open their receipt online.

Error messages

Message	What happened	What to do
Invalid Amount	Enter was tapped without an amount.	Tap OK and enter the amount.
Read Error	The card was inserted incorrectly.	Remove the card and present it again.
Multiple Card Error	More than one card was held to the terminal.	Present only one card.
PIN Error	The PIN was wrong.	Let the customer enter the PIN again.
Abort (during PIN entry)	The PIN wasn't entered in time.	Remove the card and start again.
Card Error	Manually entered card details were wrong.	Start again and check the card details.
Declined	The payment wasn't approved, for example because of a wrong reference number for Follow On, or an amount below the DCC minimum.	Check the details or ask for another payment method.