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Initiation Failed – Meaning & Resolution

What Does It Mean?​

  • The terminal setup was completed, but the acquirer has not finalized activation.
  • This is common shortly after setup and usually resolves on its own.

Solution Steps​

  1. Wait 1–2 business days.

    Most activations are completed within this time.

  2. Check the terminal again.

    • Go to Space → Terminals.
    • Select the terminal in question.
    • Scroll to the bottom of the page and find the Acquirers section.
    • Click the Refresh button next to it to update the activation status.

  3. Still seeing the message?

    • Contact your acquirer directly.
      -Provide the terminal’s TID (Terminal ID).
      -Ask them to activate it manually.

After Activation​

  • Once the acquirer activates it, the terminal will work as expected.
  • The “Initiation failed” message will no longer appear.